Refund policy

Return & Refund Policy

Last Updated: 15/06/2026

Thank you for shopping with Wearix. We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in the same condition as received
  • Have all original tags attached
  • Be in its original packaging
  • Be accompanied by the receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:

Email: hello.wearix@gmail.com

Once your return request is approved, we will provide:

  • Return instructions
  • A return shipping label (where applicable)
  • Details on how and where to send your package

Please note: Items returned without first requesting a return authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

Contact us as soon as possible at hello.wearix@gmail.com with your order details and supporting photographs, so we can assess the issue and provide an appropriate resolution.

4. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (such as food, flowers, or plants)
  • Custom-made or personalized products
  • Personal care and beauty products
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Sale or clearance items

If you are unsure whether your product qualifies for a return, please contact us before initiating the return process.

5. Exchanges

If you wish to exchange an item, the quickest method is to:

  1. Request and complete a return for the original item (subject to approval), and
  2. Place a new order for the desired product.

6. European Union Customers

If merchandise is shipped to a customer located in the European Union, you may have the right to cancel or return your order within 7 days of receiving it without providing a reason, subject to applicable law.

Returned items must be:

  • Unused and unworn
  • In original condition
  • In original packaging
  • With tags attached
  • Accompanied by proof of purchase

7. Refund Policy

After receiving your returned item, we will inspect it and notify you whether your refund has been approved.

If approved:

  • The refund will be processed to your original payment method.
  • Refunds are generally issued within 10 business days after approval.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: hello.wearix@gmail.com

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Store Name: Wearix

Email: hello.wearix@gmail.com